Reasons why onjoy.com is different from most Internet shops.

1. Free delivery
   • Free Super Saver delivery on ALL orders under £35. (more info)
   • Free next day delivery on orders over £35. (more info)
   • Discreet packaging
2. Free Gifts
   • Great selection of free gifts on orders over £50. (more info)
3. UK price checker system
   • We constantly compare our prices against that of our competitors.
   • Find the same product in stock at another UK store and we will look into matching the price.
     *See terms of price checker
4. Fully stocked warehouse
   • We do not operate a backorder system, if it’s not in stock, we won’t sell it.
   • Stock levels of every product are displayed in store for your information.
5. Shop with confidence
   • Onjoy.com is operated by With a Passion Ltd – one of the UK’s biggest and most established adult businesses.
   • Payments on your card/bank statement are displayed as With a Passion Ltd giving no indication of the nature of your purchase.
6. Discreet, fast and secure service
   • ALL onjoy.com orders are shipped to you in plain packaging (more info).
   • We endeavour to ship all orders the same day, if placed before 4pm (UK time) Monday to Friday (excluding bank holidays).
   • Onjoy.com employs Securetrading (approved payment processor for Lloydstsb) to process all online transactions.
7. No quibble returns policy
   • If for any reason you are not happy with your purchase you may return unused and unopened products within 14 days for a full refund (less P&P).
   • You may exchange unused and unopened products within 30 days for alternative items (additional postage charges may be incurred).
8. Fault warranty on all goods
   • We offer a 90 day fault warranty on all goods sold at onjoy.com
   • Freepost returns address for faulty items, call our office for details.
9. Online order tracking
   • Track the progress/status of your order using the online tracking code supplied by email.
   • Royal Mail tracking numbers supplied on request.
10. We listen to our customers
    • Without you we are nothing – please continue to submit your requests, large or small.

Thank you for taking the time to read this page. If there is anything you are unsure about, or if you have any comments or suggestions please give us a call on 0800 310 1323 (Freephone) and one of our customer support staff will be happy to assist you.

Other Information