Frequently Asked Questions
How long does each application last?
Once your lashes are lifted, the effect will last 6-8 weeks. Each application lasts for the lash lifespan until the effect grows out.

How long does the lift take?
The simple 3 step process only takes 30 minutes, instructions are included so the lift can be performed at home by yourself or a friend!

Is it difficult to maintain?
The Onjoy lash lift is a no maintenance solution and will grow out on its own! However, you can perform the lift again after 6-8 weeks.

Can I still wear mascara?
Yes! 24 hours after your lift, Mascara can be worn. However, we fully believe you won't even think of mascara once you've got an Onjoy lash lift!

Can I swim/ shower/ exercise with a lash lift?
Yes! The Onjoy Lash lift is water and eye-rubbing friendly but it's best to avoid for the first 24 hours.

Is the Onjoy lash lift safe?
Yes! The lash lift ingredients are safe and irritant free. However, since allergic reactions can happen unexpectedly, always carry out a patch test at least 24 hours before your lift.

How do I perform a patch test?
Place a small amount of each product on the inside of your elbow and wait 24 to 48 hours. Go ahead with the lash lift if you have no redness, swelling, itching or burning.

Is Onjoy cruelty free?
Yes! We do not use any of our products on animals for testing purposes. We also do not work with any manufacturers that do animal testing. None of our materials or finished products are tested on animals.

How long does shipping take?
United Kingdom: 2-5 working days
United States: 6-9 working days
Europe: 5-8 working days

How do I return an item?
If for any reason you are not happy with your order, you may return unopened and unused items to us within 30 days of delivery.
To be acceptable for return items should be unused, unopened and have any original seals intact.  
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To arrange a return please contact us at support@onjoy.com with your address and a full explanation of your reason for returning the goods. We will email back with instructions on how to return the item.
Note: Onjoy will only reimburse the cost of the products and not any shipping fees. 

Do I have to pay a customs charge?
International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Onjoy, and thus cannot be refunded.

If you have any further questions, please do not hesitate to contact us at support@onjoy.com
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