Is Onjoy cruelty free?

Yes! We do not test any of our products on animals. We also do not work with any manufacturers that do animal testing. None of our materials or finished products are tested on animals.

Why is my discount code not working?

Discount codes will not apply to some discounted items, collaboration items and other products. Discount codes also have expiration dates and are subject to change at any time.

How do I unsubscribe from your emails?

In the footer of all of our emails there is an unsubscribe button. Click that and confirm that you would like to unsubscribe. However, if you do you’ll miss out on all of our latest deals and releases!

Where do you ship to?

We provide tracked shipping to all of USA, Canada, Australia, New Zealand, Asia and most European countries. Feel free to contact us if you are unsure!

Can I change my shipping address?

There is a very small amount of time after an order has been placed, when we might be able to change your shipping address, but this isn’t guaranteed. If your order has been processed in our warehouse or you have received a shipping confirmation email, then unfortunately, we will not be able to cancel or change your order. If you want to change your order, contact us at louise@onjoy.com with your order number and the reason, we will try and amend it for you.

How do I return an item?

If for any reason you are not happy with your order, you may return unopened and unused items to us within 30 days of delivery.  To be acceptable for return, items should be unused, unopened and have any original seals intact.  All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To arrange a return please contact us at louise@onjoy.com with your order number and a full explanation of your reason for returning the goods. We will email back with instructions on how to return the item.

Note: Onjoy will only reimburse the cost of the products and not any shipping fees.

For more information on returns, go to our returns policy.

Can I cancel my order?

Our aim is to process your order as soon as possible, there is a small amount of time where we may be able to cancel your order, but this isn’t guaranteed. If your order has been processed in our warehouse or you have received a shipping confirmation email, then, unfortunately, we will not be able to cancel the order.

If you would like to cancel your order, please contact us at louise@onjoy.com with your order number and the reason, we will do our best to help you.

Why haven’t I received a confirmation email?

Your order confirmation email may have gone to your spam/junk mail inbox, which is why you haven’t received it. To ensure you receive any important emails from us, you can add our email to your contact list