Shipping and Returns

Shipping & Returns

 

Shipping and Delivery

  • We have a flat rate global shipping fee of $2.95 for all orders under $50.  For orders over $50 shipping is totally FREE to any location/country in the world.
  • We source products from all over the world to keep prices as low as possible so we can pass the savings onto our customers.  Once dispatched delivery times may vary.  Please allow 2 weeks for your order to arrive before contacting our support team at support@onjoy.com.
  • If in the unlikely event your order has not arrived after 4 weeks we will happily reship your item or refund you in full no questions asked.

Returns and Refunds

  • All orders come with a 14 day no questions asked returns policy.  If for any reason you are not completely satisfied with your purchase within 14 days of delivery please email our support team at support@onjoy.com with your order number and we will send you instructions for returning your item/s.
  • Refunds are issued immediately upon receipt of returned goods.  Onjoy cannot be held responsible for items lost in transit, it is advisable to use an insured, tracked service.