Shipping and Returns

Shipping & Returns

 

Shipping and Delivery

  • Worldwide shipping is totally FREE to any location/country.
  • We source products from vendors all over the world to keep prices as low as possible so we can pass these savings onto our customers.  Your order will be processed and dispatched within 24/48 hours. 
  • Delivery times may vary due to the global nature of our business. Your goods usually arrive within 2-3 weeks but please allow 4 weeks before contacting our support team at support@onjoy.com.
  • If in the unlikely event your order has not arrived after 4 weeks we will happily reship your item(s) no questions asked.

Returns and Refunds

  • All orders come with a 14 day no questions asked returns policy.  If for any reason you are not completely satisfied with your purchase within 14 days of delivery please email our support team at support@onjoy.com with your order number and we will send you instructions for returning your item/s.
  • Refunds are issued immediately upon receipt of returned goods.  Onjoy cannot be held responsible for items lost in transit, it is advisable to use an insured, tracked service.