Return Period

If for any reason you are unsatisfied with your purchase, please return the item in it’s original and sealed packaging within 30 days.

 

Damaged/ Defective item

Should you receive damaged, defective, or the wrong item(s), please contact us immediately within 30 days from the ship date and specify the issue. Our Returns Department will inspect your complaint and happily proceed with available options of returning the defective products for a replacement or gift card. 

 

Non refundable items

Onjoy’s products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.

 

Return shipping costs

All customers are responsible for their own return shipping costs. We recommend you send your return with a tracked and insured parcel service. We are very sorry but Onjoy can not be responsible for lost returns.

 

Contact before returning

Please send an email to louise@onjoy.com should you wish to return an item. You will then be given the return address.

 

Refunds

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened. Once we have received the item back and confirmed that is it unused, we will issue the refund immediately.

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.